Privacy Policy

1. Scope

Dial Connect AI provides software services for call workflow and scheduling operations. This policy applies to our websites, web applications, APIs, browser extension, and related support interactions.

2. Services Covered

• Dial Connect AI web platform
• Prime Agenda scheduling experience
• Dial Connect APIs and integrations
• Dial Connect browser extension

3. Data We Process

• Account and identity data, such as name, email, role, and session information
• Lead and workflow data, such as contact details, statuses, notes, and call context
• Service usage and technical data, such as logs, timestamps, request metadata, and diagnostics
• Extension local state required for login continuity and user preferences

4. How We Use Data

• Deliver product features and core service operations
• Authenticate users and enforce role-based access controls
• Secure the platform, prevent abuse, and investigate incidents
• Maintain service reliability, troubleshooting, and support

5. Sharing and Disclosure

• We do not sell personal data.
• We may share data with service providers that support hosting, communications, analytics, and operations, under confidentiality and security obligations.
• We may disclose data when required by law or to protect users, our services, and our legal rights.

6. Security and Retention

We apply reasonable technical and organizational safeguards to protect data in transit and at rest. We retain data for business, legal, and operational needs, then delete or anonymize it when no longer required.

7. User Rights and Choices

Depending on your region and applicable law, you may request access, correction, deletion, or export of your data. Organization administrators may manage certain account-level data for their teams.

8. Policy Updates

We may update this policy periodically. Material changes will be reflected by the Last updated date shown on this page.

9. Contact

For privacy questions or requests, contact support@dialconnectai.com.